Privacy Policy

BestMovers.co
Effective date: October 25, 2025

We respect your privacy and want you to understand how we handle your information. This Privacy Policy describes what we collect, how we use it, when we share it, and the choices you have. By using BestMovers.co (the “Site”) or our services, you agree to this Policy.

What this Policy Covers

This Policy applies to information we collect through our website, forms, emails, calls, texts, and any other channels where we interact with you.

1. Information We Collect

A. Information you give us

• Contact details: name, email, phone number, and mailing addresses.
• Move details: origin/destination, dates, home size, inventory notes, and any details you provide for estimates.
• Account & communications: account credentials and message content you send us.

B. Information collected automatically

• Device & usage data: IP address, browser type, pages viewed, referring pages, timestamps, and related analytics.
• Cookies & similar tech: to remember preferences, measure performance, and improve your experience.

C. Information from other sources

• Service providers and partners: analytics or anti-fraud data where permitted by law.
• Publicly available data: such as address verification or general location approximations.

2. How We Use Your Information

• Provide services and moving estimates.
• Operate, maintain, and improve our website.
• Personalize your experience and recommendations.
• Communicate estimates, confirmations, and optional promotions.
• Prevent fraud, ensure security, and comply with legal obligations.

3. When We Share Information

We do not sell your personal information for money. We share information only as follows:

• Service providers: for hosting, analytics, email/SMS delivery, and support—under confidentiality agreements.
• Moving partners: if you request to connect with movers for estimates.
• Legal and safety: as required by law or to protect rights and safety.
• Business transfers: in case of mergers, acquisitions, or asset sales.

4. Data Retention

We keep your information only as long as needed to provide our services, comply with legal requirements, and resolve disputes. When no longer necessary, it is securely deleted or de-identified.

5. Security

We use industry-standard safeguards such as HTTPS, encryption, and restricted access to protect your information. However, no system is 100% secure.

6. Communications, Calls & Text Consent

A. How we contact you

• Email: estimates, updates, confirmations, and optional marketing.
• Phone calls: service-related calls regarding your request.
• Text messages (SMS/MMS): estimate links, reminders, and notifications.

B. SMS opt-in (separate consent)

We only send promotional or marketing texts with your explicit, separate consent. By opting in, you agree to receive automated messages. Message frequency may vary, and standard rates apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not required for purchase.

C. Phone calls

By providing your number, you consent to service-related calls. To opt out of non-essential calls, contact us (see “Contact Us”).

D. Call recording

Calls may be monitored or recorded for quality and training where allowed by law and with proper notice.

7. Cookies & Tracking

We use essential, performance, and analytics cookies to improve functionality. You can disable cookies in your browser, but this may affect certain features.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access or obtain a copy of your personal data.
• Correct inaccuracies.
• Request deletion of your data.
• Opt out of targeted advertising or certain data sharing.
• Withdraw consent for communications.

To exercise your rights, please contact us using the details below. We may verify your identity before processing requests.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us to have it removed.

10. Changes to this Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a new effective date. Material changes may be communicated via email or notice on our site.